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Customer Service Classes
Improve your Customer Service skills! You may preview a class FREE by clicking on the "To Preview" button. Also, you may view a brochure with more in-depth explanation of the course by clicking on the "Brochure" button.
To register for a class, click on the buttom REGISTER NOW. After you register you will be sent a confirmation email with your login information. You may begin your class immediately after receiving this information.
You have unlimited access to your course for one year after you register!
All classes earn CEU credits!
100% Money Back Guarantee if you are not satisfied with the quality or content of your course!
Customer Service Class List
Handling Customer Complaints $59.00
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Sales Professionals
4. Anyone working with customers
Includes 4 Lessons (Approx. 45 Minutes):
1. How to Use This Course
2. Introduction
3. A Process for Overcoming Objections and Complaints
4. Reframing
  
After selecting BUY NOW, and completing the checkout process, you will be registered for the class, and you will receive your Login information via email.
Establishing Credibility and Trust for Customer Service $59.00
Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.
Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Anyone working with customers
Includes 9 Lessons (Approx. 2 hours):
1. How to Use This Course
2. Overview
3. Building Credibility
4. Building Rapport and Trust
5. The Four Elements of Trust
6. Pacing
7. Listening
8. Feedback
9. Summary
After selecting BUY NOW, and completing the checkout process, you will be registered for the class, and you will receive your Login information via email.
Questions Are The Answer For Customer Service $59.00
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Anyone working with customers
Includes 6 Lessons (Approx. 1 hour):
1. How to Use This Course
2. Introduction
3. Questions and Probes
4. Categories of Questions and Probes
5. Practical Application
6. Knowledge Assessment
After selecting BUY NOW, and completing the checkout process, you will be registered for the class, and you will receive your Login information via email.
Understanding Behavioral Styles for Customer Service $59.00
Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Audience:
1. Customer Service/Care Professionals
2. Anyone wishing to communicate more effectively with clients
Includes 11 Lessons (Approx. 2 1/2 hours):
Click on each lesson link below to preview.
1. Introduction
2. Different Behavioral Styles
3. The Personal Profile System
4. The Four Behavioral Styles
5. Recognizing Behavioral Styles
6. Behavioral Styles and Listening
7. Improve Your Performance
8. Reading and Reacting to People
9. Determining Behavioral Styles
10. Practical Application of Knowledge
11. Knowledge Assessment
and 1 Personal Profile System® for use in lesson 3.
After selecting BUY NOW, and completing the checkout process, you will be registered for the class, and you will receive your Login information via email.
Reinforcing Your Understanding Of Behavioral Styles for Customer Service $49.00
A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
Audience:
1. Customer Service/Care Professionals
2. Anyone wishing to communicate more effectively with clients
Includes 5 Lessons (Approx. 1 hours):
Click on each lesson link below to preview.
1. Recognizing Behavioral Styles
2. Improve Your Performance
3. Reading and Reacting to People
4. Practical Application of Knowledge
5. Knowledge Assessment
After selecting BUY NOW, and completing the checkout process, you will be registered for the class, and you will receive your Login information via email.
Lucid Business Strategies - Clarity, Focus, Results
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